The CarePlace for Douglas County Residents exists for those patients who do not have private health insurance and cannot afford to pay for healthcare in the private sector. Endeavoring to treat the whole patient, The CarePlace provides medical care, health education, and select social services to all its patients who meet our requirements. The CarePlace is staffed by volunteers and medical services are provided at no cost to those who qualify.
Here are some Frequently Asked Questions:
Do I Need to Provide Identification
Yes! patients must provide a current valid government issued photo identification (i.e., driver’s license or passport) and proof of Douglas Count residency (photo ID which lists county of residence or one of the following):
- Current utility bill
- Current rent or mortgage bill
Are there any service fees?
Usually not. All our services are provided free for qualifying individuals. However, due to the administrative effort and the amount of paperwork required, the CarePlace does charge a $10 fee for each 90-day prescription.
Do I need to provide proof of household income?
No. This is not required.
What if I currently live at a rehabilitation center & shelter?
If you currently reside at a rehabilitation center or shelter, you must provide a letter (dated for the day of service) at every appointment confirming my current residency and employment status. If you do not provide the dated letter, you will not qualify for services.
Are there any co-payments?
No. There are no co-payments required.
What about dispensary & medication services?
All medications you receive through The CarePlace and/or prescription assistance program (PAP) medication must be dispensed to you personally and paid in full prior to time of pick up.
You can provide a written and signed consent authorizing another individual to pick up medication for you. (They will be asked to provide valid photo ID at time of pick up.) If you do not pick-up medication within two weeks of calling in, or receiving a call that medications are ready, then you automatically donate the medications to The CarePlace.
(Please note: refusing to pick-up medication on time can result in medication gaps and possible dismissal from the Patient Assistance Program offered through The CarePlace.)
Does the CarePlace offer narcotics & anti-anxiety medications?
No. The CarePlace does not stock or dispense narcotics and benzodiazepines (i.e., Xanax, Activin, and Lortab) at any time.
What about medication refills?
These may be ordered via our PAP (Pharmaceutical assistance Program) for a fee of $10.
What is the CarePlace “no-show” policy?
When an appointment is missed without a call to cancel or reschedule, it is considered a “no-show”. When a patient does not appear for their appointment, time is lost not only for the physician, but also for the patient (or patients) we might have scheduled in that time frame.
It is the patient’s responsibility to call The CarePlace as soon as it is known that they will not be able to make an appointment. If prior to office hours, you may leave the cancellation notice on our voicemail.
Patients who miss a scheduled appointment without calling at least 24 hours in advance to cancel, will receive a letter advising them of the missed appointment. At the time of the letter, the patient will be advised that another “no-show” within a rolling 12 month period will result in dismissal from The CarePlace services for a 3 month period.
We know that unavoidable emergencies sometimes occur at the last minute. When a true emergency does occur, if you will call us at your first opportunity and let us know what happened, we will work with you to reschedule, and the “no-show” will not be counted against you.
We value you as a patient and recognize the difficulties you face in trying to coordinate all the demands made upon your time. We hope you will work with us in the future by letting us know if you are unable to keep your appointment. This will help us ensure that our appointment schedules are fully utilized for those that have an urgent need to be seen.
What if I am late for my appointment?
The CarePlace allows a fifteen (15) minute grace period for late arrival for scheduled appointments. If you arrive more than fifteen minutes late, your appointment must be rescheduled and it will be considered a no-show.
What is the Pharmaceutical Assistance Program (PAP)?
Most pharmaceutical companies have Patient Assistance Programs (PAP) to give free medications to patients in need. Each company has a different set of guidelines, but if a patient meets those requirements, he or she can have access to 3-6 months of medication with no charge from the drug company!
Most companies will require last year’s W-2, the last three paycheck stubs from three consecutive pay periods, or a letter from an employer stating the patient’s income. Most companies also require a social security number or a tax ID number.
Due to the administrative work and paperwork required, The CarePlace will charge a $10 fee for each 90-day prescription.